Need help with your order or have a question about our products? We are here to help.
At Fixivo, we want your shopping experience to be simple, clear, and stress-free.
For all support questions, contact us at:
Email: info@fixivostore.com
We usually respond within 24–48 business hours.
Business days are Monday to Friday, excluding public holidays.
To help us solve your issue faster, please include the correct details in your email.
Please include:
• Your full name
• Order number
• Email used for the order
• Product name
• Short explanation of your question
Example: “Hi, I placed an order for the Wireless Video Doorbell. My order number is #1234. Can you please help me check the shipping status?”
If your order has already been shipped, you will receive a tracking number by email.
Tracking updates may take 2–5 business days to appear after shipment.
If your tracking is not updating immediately, please wait a few days. This is normal.
For full shipping details, please read our Shipping Policy.
If your order shows as delivered but you did not receive it, please first check:
• Around your house or building
• With family members
• With neighbors
• With your local courier office
• Any safe delivery place near your address
If you still cannot find it, contact us at: info@fixivostore.com
Please include your order number and tracking number.
For returns, refunds, damaged items, wrong items, or warranty claims, contact us at: info@fixivostore.com
Please include:
• Order number
• Product name
• Clear photos of the product
• Clear photos of the package
• A short video showing the issue, if needed
Please do not send any product back before contacting us first.
For full details, please read our Returns & Warranty Policy.
If your product arrives damaged, faulty, or not working, please contact us within 48 hours of delivery.
Send us:
• Order number
• Clear photos
• Short video showing the issue
• Description of the problem
We will review the issue and help you with the next step.
If you want to change or cancel your order, contact us as soon as possible at: info@fixivostore.com
If your order has not been processed or shipped, we will try to help.
If the order has already been processed or shipped, changes or cancellation may not be possible.
If you entered the wrong shipping address, contact us immediately at: info@fixivostore.com
Please include:
• Order number
• Correct shipping address
• Phone number, if needed
We will try to update the address before shipment, but we cannot guarantee changes after processing has started.
Have a question before buying?
Contact us at: info@fixivostore.com
We can help with product details, usage, size, features, and general information.
We usually respond within 24–48 business hours.
During busy periods, holidays, or high order volume, replies may take slightly longer.
Please send only one email for the same issue, because multiple emails may slow down the response time.
Store: Fixivo
Website: fixivostore.com
Email: info@fixivostore.com