Last updated: June 10, 2026
At Fixivo, we want your order to reach you safely and smoothly. This Shipping Policy explains how we process, ship, and deliver your order.
After you place an order, we start processing it as soon as possible.
Most orders are processed within 1–3 business days.
Business days are Monday to Friday, excluding public holidays.
Example: If you order on Friday night, processing may start on Monday.
Estimated delivery time is usually:
7–15 business days
In some cases, delivery may take longer due to customs checks, high demand, supplier delays, weather issues, or courier delays.
Please note that delivery times are estimates and not guaranteed.
Fixivo currently ships to selected countries in Europe.
If your country is available at checkout, we can ship to your location.
Shipping cost will be shown clearly at checkout before you complete your order.
Sometimes we may offer free shipping promotions.
Once your order is shipped, you will receive a tracking number by email.
Tracking updates may take 2–5 business days to appear after shipment.
If your tracking does not update immediately, please wait a few days. This is normal.
If you order more than one item, they may arrive in separate packages.
This can happen because products may be shipped from different warehouses or suppliers.
You will not be charged extra shipping for separate packages unless clearly shown at checkout.
Please make sure your shipping address is correct before placing your order.
Fixivo is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice a mistake, contact us quickly at: info@fixivostore.com
We will try to help before the order is shipped, but we cannot guarantee changes after processing has started.
Sometimes orders may be delayed due to reasons outside our control, such as:
Customs checks, courier delays, high order volume, bad weather, incorrect address, local delivery issues, or public holidays.
If your order is delayed, please contact us and we will help you check the status.
If your package appears lost, contact us at: info@fixivostore.com
We will review the tracking details and contact the shipping provider or supplier when needed.
If the package is confirmed lost, we may offer a replacement or refund depending on the situation.
For some international orders, customs duties, import taxes, or local fees may apply.
These charges are decided by your country’s customs office and are the customer’s responsibility unless stated otherwise at checkout.
Fixivo is not responsible for delays caused by customs.
If delivery fails because the customer was unavailable, refused the package, or gave an incorrect address, the order may be returned or destroyed by the courier.
In such cases, refunds or reshipments are not guaranteed.
Please follow tracking updates and contact the courier if needed.
If your package arrives damaged, please contact us within 48 hours of delivery.
Send us:
• Your order number
• Clear photos of the damaged package
• Clear photos of the damaged product
We will review the issue and help you with the next step.
If your tracking says delivered but you did not receive the package, please first check:
• Around your house or building
• With family members
• With neighbors
• With your local courier office
If you still cannot find it, contact us at: info@fixivostore.com
For shipping questions, contact us at:
Email: info@fixivostore.com
Store: Fixivo
Website: fixivostore.com
We usually respond within 24–48 business hours.