Last Updated: October 2026
At Fixivo Store, we want your order to reach you safely and smoothly. This Shipping Policy explains how we process, ship, and deliver your orders through our international network.
Fixivo Store operates a direct cross-border retail fulfillment infrastructure. Legally classified under international financial trade guidelines as a Merchanting Trade Transaction (Purpose Code P0108), our logistics network is completely foreign-to-foreign. All products are dispatched directly from our international partner manufacturing facilities and supplier hubs (located in China and other global sourcing centers) straight to our consumers in the Netherlands. Physical goods do not pass through or clear customs territories in India at any point.
After you place an order, we start processing it as soon as possible. Most orders are processed within 1–3 business days. Business days are Monday to Friday, excluding public holidays. Example: If you order on Friday night, processing may start on Monday.
Fixivo Store currently ships exclusively to selected countries in Europe, focusing on the Netherlands. If your destination country is active at checkout, we can ship to your location. Estimated delivery time to the Netherlands is usually 7–15 business days. In some cases, delivery may take longer due to customs checks, high demand, supplier delays, weather issues, or courier delays. Please note that delivery times are estimates and not guaranteed.
Shipping costs will be shown clearly at checkout before you complete your order. We may offer free shipping promotions from time to time.
Once your order is shipped from our overseas origin hub, you will receive an international tracking number by email. Tracking updates may take 2–5 business days to appear within the global network after shipment. If your tracking link does not update immediately, please wait a few days—this latency is normal for international direct-to-consumer cargo transits.
If you order more than one item, they may arrive in separate packages. This happens because individual products may be dispatched from different international warehouses or suppliers. You will not be charged extra shipping for separate packages unless clearly shown at checkout.
Please make sure your shipping address is correct before placing your order. Fixivo Store is not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us quickly at: info@fixivostore.com. We will try to update the logistics data before the order is shipped, but we cannot guarantee changes after automated processing has started.
Sometimes orders may be delayed due to reasons outside our control, such as: international customs checks, destination courier delays, high order volume, bad weather, incorrect addresses, local delivery issues, or national public holidays in the transit countries. If your order is delayed, please contact us and we will help you track the status.
If your package appears lost, contact us at: info@fixivostore.com. We will review the third-party tracking details and contact the shipping provider or global supplier when needed. If the package is officially confirmed lost in transit, we will offer a replacement or a structural refund depending on the situation.
Since shipments are routed from foreign manufacturing hubs directly to the Netherlands, the buyer acts as the importer of record. Customs duties, import taxes, or local clearance fees may apply depending on current European Union regulations. These charges are decided by your country’s customs office and are the customer’s responsibility unless stated otherwise at checkout. Fixivo Store is not responsible for delays caused by regional customs clearance processes.
If delivery fails because the customer was unavailable, refused the package, or gave an incorrect address, the order may be returned or destroyed by the international courier. In such cases, refunds or reshipments are not guaranteed. Please follow your tracking updates closely and contact the courier directly if needed.
If your package arrives damaged, please contact us within 48 hours of delivery signature. Send us:
• Your order number
• Clear photos of the damaged package
• Clear photos of the damaged product
We will review the issue and help you with the next steps immediately.
If your tracking status says delivered but you did not receive the package, please first check:
• Around your house or building exterior
• With family members or roommates
• With neighbors
• With your local courier distribution office (e.g., PostNL or DHL Parcel)
If you still cannot find it, contact our team at: info@fixivostore.com
For shipping questions or delivery tracking assistance, contact us at:
Email: info@fixivostore.com
Store: Fixivo Store
Website: www.fixivostore.com
Registered Base: Floor No. 01, Building No./Flat No. 18-1-544/B/30/A, Babasaheb Ambedkar Rail Over Bridge, Nearby Landmark: Al Nahadi Enterprises Sadath Nagar, Locality/Sub Locality: Sadath Nagar, Kandikal Gate, Phool Bagh, Hyderabad, District: Hyderabad, Telangana, PIN Code: 500053, India.
We usually respond within 24–48 business hours.